Navigators help guide families into new era of education

Gevrey Lajoie visited a School Choice Safari event to learn about options for her son, Elijah. The event was sponsored by GuidEd, one of the many organizations springing up in states that have granted parents the flexibility to choose the best educational fit for their children.

TAMPA, Fla. — Parents, many pushing babies in strollers with school-age children in tow, made their way through the covered pavilion as they surveyed the brightly decorated tables representing 28 local schools.

Their goal: To gather as much information as possible as they try to figure out the best educational fit for their children, either for the 2025-26 school year or beyond.

“We’re all over the place with which school,” said Gevrey Lajoie of South Tampa. Her son, Elijah, is only 3, but she said it’s not too early to begin looking at options. A mom friend told her about the School Choice Safari at ZooTampa at Lowry Park. It would give her a chance to check out many schools all in one place and learn about state scholarship programs.

Lajoie isn’t alone. For this generation of Florida families, gone are the days of simply attending whatever school they’re assigned based on where they live. Families actively shop for schools; schools actively court them, and districts perpetually create new programs.

And while the benefits are clear, some families end up feeling adrift in a sea of choices.

New organizations are springing up to help families find their way. “A variety of options are out there, and the number is growing, but families don’t know how to navigate them. There was no place for them to go to get help,” said Kelly Garcia, a former teacher who serves on Florida’s State Board of Education.

In 2023, the Tampa Bay area resident and her brother-in-law, Garrett Garcia, co-founded GuidEd, a nonprofit organization that provides free, impartial guidance to help families learn about available options so they can find the best fit for their children.

The organization hosts a bilingual call center where families can get information about all options in Hillsborough County, from district and magnet schools to charter schools, private schools, religious schools, online schools and even homeschooling. GuidEd also helps families sift through the various state K-12 scholarship options. The group also hosts live events, such as the School Choice Safari, to connect families and schools.

Organizations are cropping up all over the country, especially in areas with lots of choices. Their specific missions and business models vary, but they are united by a common theme: They help families navigate an evolving education system where they have the power to choose the best education for their children

Jenny Clark, a homeschool mom and education choice advocate, saw the need for a personal touch in 2019 when she launched Love Your School in Arizona.

“One of the most important aspects of our work is knowing how to listen, evaluate, and support parents who want to talk to another human about their child’s education situation,” said Clark, who had seen parents struggle with the application process surrounding the state’s new education savings accounts program. The program has since expanded to West Virginia and Alabama.

Clark’s nonprofit provides personalized support through its Parent Concierge Service, which offers parents the opportunity for phone consultations with navigators. Love Your School also provides free online autism and dyslexia guides and details about the legal rights of students with disabilities, and it hosts an online community where parents can get support.

“Our services are unique because we pride ourselves in being experts in special education evaluations and processes, which are required for higher ESA funding, public school rights and open enrollment, experts in the ESA program law and approved expenses, and personalized school search and homeschool support,” Clark said.

Kelly Garcia, GuidEd’s regional director, has hosted several in-person events that feature free snacks, face painting, magicians, and prize giveaways in addition to booths staffed by schools and other education providers. During the recent event, parents could visit a booth to learn more about the state’s K-12 education choice scholarship programs.

Garcia, whose organization prioritizes neutral advice about all choices, including public schools, advises parents to start by assessing their child’s needs and then identifying learning options that would best serve them. GuidEd’s philosophy is to trust parents to determine the best environment for their kids.

At the School Choice Safari, families got to check out private schools, magnet schools and charter schools.

“There’s a school out there for everyone,” she said.

Students at New Springs Schools, a STEM charter school that serves students ages 5-14, show off some recent class projects at the School Choice Safari in Tampa.

During the zoo event, Garcia personally escorted parents with specific questions to the tables where they could get answers.

One of them, Hugo Navarro, recently moved to Tampa from Southern California to start a new job for a national investment firm. His wife, who had remained with their three kids in California, had already started researching schools online, but Navarro wanted to get an in-person look at providers and learn more about state education choice scholarships before their 7-year-old son starts school in August.

On his wish list: academic rigor, a focus on the basics, and a diverse student body.

“Academic ratings, that’s our number one thing,” he said.

A Catholic school that offers academic excellence was also a contender, though a secular school wouldn’t be a dealbreaker if it had a reputation for strong academics.

Garcia and Clark both said that as new generations of parents grow more comfortable selecting education options, they see the navigators’ role becoming more relevant, not less.

“Parents can use online tools like google to search for schools, but the depth of what parents actually want, and our highly trained knowledge of a variety of educational issues means that as choice programs grow, the need for our parent concierge services will continue to grow as well,” Clark said. “There are exciting times ahead for families, and those who support them.”

As the number of schools and a la carte learning options grows, Garcia said, families will need information to better customize learning for their children.

“This is a daunting task, even for the most seasoned parents,” she said. “At GuidEd, we see a growing need for unbiased education advisers to ensure a healthy and sophisticated market.”

Garcia compared the search for educational services to buying a home.

“A family is not likely to make a high-stakes decision, like buying a home, by relying on a simple Zillow search,” she said. “Instead, they use the Zillow search to help them understand their options and then rely on a Realtor to help guide them through the home- buying process, relying on their trusted, yet unbiased expertise. We see ourselves as the “Realtor” in the school choice or education freedom landscape.”


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BY Lisa Buie

Lisa Buie is managing editor for NextSteps. The daughter of a public school superintendent, she spent more than a dozen years as a reporter and bureau chief at the Tampa Bay Times before joining Shriners Hospitals for Children — Tampa, where she served for five years as marketing and communications manager. She lives with her husband and their teenage son, who has benefited from education choice.